Refund policy

Last updated: November 8, 2026

Every Tiny Giant Studio item is printed to order, just for you. That means less waste, and it also means we can’t restock returns. Please read this before you order.

No returns or exchanges for change of mind or size

Because each item is made to order, we do not accept returns or exchanges if you change your mind, order the wrong size or color, or are unhappy with the fit. Please check our size and fit guide before you order. Measure twice, order once.

Misprinted, damaged or defective items

If your item arrives misprinted, damaged or defective, or you received the wrong item, email us at tinygiantstudio.shop@gmail.com within 30 days of delivery. Include your order number and clear photos showing the problem. After review, we will send a free replacement or issue a refund, at our discretion. Please don’t send anything back unless we ask you to.

Lost or undelivered packages

If your package hasn’t arrived, or is marked as delivered but you can’t find it, contact us within 30 days of the estimated delivery date. We will open a claim with the carrier and, if the package is confirmed lost, send a replacement or issue a refund. Please double-check your shipping address at checkout: we can’t replace orders sent to an incorrect or incomplete address entered by the customer.

Cancellations and changes

Orders can be cancelled or changed only before they go into production. Production usually starts soon after you order, so contact us as soon as possible. Once production has started, we can’t cancel or change the order.

Refunds

Approved refunds are issued to your original payment method. Your bank or card issuer may take a few business days to process them. We do not provide return shipping labels, and items sent back without our prior approval cannot be accepted.